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Generative AI Chatbot

Case Study: Generative AI Chatbot for Annuity Customer Service Representatives

AI, datascience

Case Study: Generative AI Chatbot for Annuity Customer Service Representatives Author: Tony Ojeda This case study explores the development and implementation of a Generative AI chatbot designed to assist customer service representatives (CSRs) at a nationwide annuities provider. The chatbot aimed to improve CSR efficiency and effectiveness when addressing complex customer inquiries regarding annuity products. […]

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AI icon, logos for Open AI, Google, and Meta's LLMs

Revolutionizing AI: The Power of Large Language Models

AI, big-data, datascience

Revolutionizing AI: The Power of Large Language Models Author: Konstantin Galperin Large Language Models (LLMs) have revolutionized the field of artificial intelligence (AI) by demonstrating remarkable capabilities in understanding and generating human language. These models, such as OpenAI’s GPT-4, are built upon deep learning techniques and vast amounts of training data, enabling them to perform

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