Market research

Gathering insights directly from a client’s own customers is usually not that hard; but gathering those insights from competitors’ clients is often tricky. We deploy market research with the customers of each member of a competitive set to compare the relative strengths, opportunities, and costs of entry for strategic decision making.

Through online surveys and qualitative interviews, we help clients gather feedback from target markets on potential new products. Our statisticians use the resulting data to create a driver analysis, helping clients understand not only what the target market prefers, but the underlying reasons why.

For organizations that offer a range of products and services at varying price points, discrete choice experiments can measure the market potential of product/service features, identify the best combinations of features in terms of incremental lift, and calculate the price respondents are willing to pay for each feature.

Detailed customer journey research through a combination of quantitative and qualitative methods can give organizations the information needed to pinpoint areas of weakness and opportunity in the marketing/sales of its products or services. Customer Journey research can be even more effective when paired with Segmentation and statistically-generated driver analysis.

Through quantitative market research surveys coupled with forecasting analytics, we help clients estimate the share of spending captured by the competitors in their industry.

We conduct market research surveys, paired with forecasting analytics, to estimate optimal product/service pricing and potential demand.

Using mixed-methods to reach customers for the most accurate customer satisfaction scores is something not all companies can do on their own. We utilize a mix of phone, online, and direct mail surveys to reach customers in the way most comfortable and convenient to them, maximizing response rate and minimizing sampling bias. We then analyze the resulting data through the lens of data science to determine not only what customers are saying, but what they really mean, through clustering and regression analyses.

A segmentation organizes customers and potential customers into smaller groups for marketing treatments, product development, and analysis. We conduct a market research survey with the target market and utilize statistical methods to identify the cohesive yet unique segments of consumers. Differentiated products, services, price points, and messages, when delivered at the segment-level, helps an organization to maximize its effectiveness and minimize spending by promoting the right products or messages to the right types of customers.

Website changes are a common occurrence but testing the impact of the changes can be tricky. Through a mix of quantitative and qualitative methods, we help organizations understand the areas of their website that are in need of change, evaluate the potential changes before they are implemented, and measure the customer experience improvements upon implementation.